It Help Desk Engineer

Additionally, they’re less likely to earn a Doctoral Degree by 0.2%. Developed customizable hardware and software packages for the customer.

Imagine you have just been hired by Simco Financial Services, Inc., to join their Help Desk team. The Director of the I/T Department has identified the need for a new network for the headquarters facility. On start-ups, some of the biggest challenges we face are creating an idea, properly executing it and helping it continuously evolve. From start to finish, we have to continually improve on the ideas we create and, in the end, we want nothing more than to provide the best version of that idea. Assist in maintaining all user equipment, workstations, printers, copiers, etc. All information collected is kept confidential and your data is aggregated with other candidates and used only for statistical purposes.

Job Description

Unfortunately, even when things work out there is generally not much reward. Computer programs rely on passwords and tight security controls to protect the information stored in the system.

  • For example, both careers require Technical Support, Troubleshoot, and Active Directory in the day-to-day roles.
  • Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.
  • Escalate service requests that require more senior levels of support.
  • And remember, analytical thinking is a transferable skill that will help you succeed in other job roles.
  • On average, Desk Support Technicians earn a $30,263 lower salary than Help Desk Engineers a year.
  • Earn CompTIA certifications to confirm your skills and grab employers’ attention.

Help Desk Engineers provide technical help to non-IT computer users. They may work with the users in person or remotely by phone or video. They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A help desk technician responds to customer queries to provide technical assistance.

Help Desk Technician Education Requirements

IT help desk certifications mainly include college courses or apprenticeships. For IT help desk jobs, you could do an intermediate or advanced apprenticeship in IT support, or an infrastructure technician advanced apprenticeship. An IT help desk’s main function is to enable business processes by providing integrated support. The support provided can be adapted to the needs of each individual business. A help desk solution is the main point of contact for service requests and user issues. We’re looking for a savvy IT Help Desk guru to provide support to our Irvine office and our remote-first team. In this role, you will handle a wide spectrum of IT issues and have the opportunity to gain solid foundational skills within a creative and fun office environment.

  • Some service desk engineers must be familiar with hardware issues as well as software problems.
  • Also is responsible for day to day administrative functions of local computer systems including printers, copiers and devices.
  • Some of the skills we found on Help Desk Engineer resumes included “Technical Support,” “Troubleshoot,” and “Active Directory.” We have detailed the most important Help Desk Engineer responsibilities below.
  • A willingness to learn takes humility and the ability to accept constructive criticism from your peers.

IT technical support staff diagnose and solve software and hardware problems for computer users. Some of the roles and responsibilities of an IT help desk include providing stakeholders of a business with the data they need to make support decisions around asset allocation, budgeting, scheduling, and all processes. IT help desk jobs typically involved troubleshooting general IT problems. They allow businesses to track and identify issues and resolve underlying problems. IT help desk software is also used in order to streamline the ticketing process. This means customers are given automated ticketing to ensure their query is directed to the right help desk support engineer. A mobile phone company also has many service desk engineering jobs.

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Candidate must be able to ask questions to determine the scope of what they are troubleshooting. An IT Help Desk Technician is responsible for providing technical support and assistance. They interact with customers by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. An information engineer is responsible for monitoring the efficiency of computer systems and network infrastructure, performing configuration to boost the optimal performance of the technology systems. Information engineers assist end-users in resolving network issues, identifying the source of inconsistencies, and create resolution reports for reference to avoid reoccurrence. They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes.

help desk engineer

This goes hand in hand with analytical thinking and involves listening to your end user intently to find clues as to why they are having a technical problem, then homing in on and exploring the details that stand out to you. To succeed in their role, a help desk technician must be able to work with others toward shared goals, even if they work remotely. Even during something as simple as a shift handover, help desk technicians collaborate with their coworkers. Collaboration helps them deliver value and shouldn’t be underestimated. When IT pros choose to be patient with themselves as well as with others, they are better able to quickly get to the bottom of issues and find solutions. More than anyone else, a help desk technician has the power to give employees across all departments a positive view of IT since they are usually the first IT pro that an employee encounters. Because of this, it’s critical that help desk technicians possess specific qualities.

Help Desk Engineer Jobs You Might Like

Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager. Help desk technicians who pay sharp attention to detail also tend to work well with second- and third-level help desk engineer teams and set a good value perception for end users. To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.

  • But about one out of every six Help Desk Engineers didn’t attend college at all.
  • All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
  • Support the core network of small to midsized firms leveraging Microsoft local and cloud applications.
  • We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.

It is never used to identify you individually and has no bearing on your application or candidacy. While completion of this survey is required, you will have the option to select “I don’t wish to answer” for all questions. Research and compare the top-rated help desk technician training programs online and in your area. We’ll promote your job, attract top talent, conduct initial evaluations and help you bring the right person onboard. Strong analytical skills, organizational skills and the ability to problem solve, multitask, and prioritize. Reimagine your post-high school educational experience with CompTIA Tech Career Academy, an affordable, fast alternative to traditional college.

What Do Help Desk Engineers Do?

The service desk staff typically handles the technical issues that are reported by the employees of a company. Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals. The IT help desk career path is ideal for methodical problem-solvers with an aptitude for learning and quickly adapting new skills.

Some tickets you will work through to resolution, and some you will need to collaborate or escalate to other teams for assistance. You will act as an IT Liaison for our new employees helping to assist in setting up their laptops and other devices/accessories. Sometimes your job is simply to grant permission to a user once you have obtained or verified their eligibility. Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.

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A college degree is not typically required for entry-level help desk positions, however it may help you get the interview and job faster – and at a higher pay grade – than candidates with no degree. For those who pursue a formal education, degree programs in computer information systems , help desk administration, technical support, and network administration all provide a solid base for the help desk technician career path. If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized certificate in PC repair or IT/help desk support. Some service desk engineers must be familiar with hardware issues as well as software problems. Most large companies have many types of service desk engineer jobs. These employees provide phones, laptops, and computer support for an entire organization.

help desk engineer

You should also have excellent interpersonal and communication skills. These charts show the average base salary , as well as the average total cash compensation for the job of Help Desk Engineer in the United States.

It Help Desk Technician Job Description

If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. Compensation data tools, salary structures, surveys and benchmarks. We are currently seeking a highly skilled Level 2 Computer Engineer with the drive and determination to help us support our client base. Now, we’ll look at Senior Infrastructure Engineers, who generally average a higher pay when compared to Help Desk Engineers annual salary. When it comes to education, Information Engineers tend to earn higher education levels than Help Desk Engineers.