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The Back Office Studio

Managers have their own processes and way of managing and reporting on the work . This makes it difficult to roll up reporting, share resources, and get a true picture of the end-to-end process. Roles in the back office can run the gamut from entry-level data entry clerks to specialized knowledge workers who research, analyze data, and make judgement calls on service requests such as a property damage claim. To give you an example, not too many years ago one of our executives visited the back-office of a large national bank located in a major city. He was floored to see clotheslines strung across the room with paper documents clipped to them.

Information technology specialists are tasked with various software, database and network management duties. They manage network groups, install software, manage a company’s information technology systems and more. Information technology specialists can also provide technical support to other employees when needed. While marketing and sales can propose new pricing, product, and service models, they can’t do it alone. The finance team must be able to analyze new pricing strategies and predict their success or failure. They must also be able to evaluate the performance of your existing offerings—and where you’re getting the highest margins—as well as the lifetime value of every customer.

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Since the front office employees are the ones who generate the revenue for the organization the salary earned by the front office employees are higher than employees in the back office. Accounting DepartmentThe accounting department looks after preparing financial statements, maintaining a general ledger, paying bills, preparing customer bills, payroll, and more.

back office development

Aberdeen Group found that one of the top two challenges of both traditional and modern back offices is inconsistent management processes (the other being outdated technology – see section above). This is because back offices are made up of multiple functions and teams which tend to operate in silos. Financial analysts are responsible for a variety of financial tasks on behalf of external or internal financial clients.

This houses customer-related data such as name, address, company, products owned, and potentially activity history depending on the sophistication of the solution and integration with other data systems. And efficient management of back-office, customer support operations can help companies keep their promises to customers for accurate and timely delivery of goods and services. In fact, according to Aberdeen Group report, The Business Value of a Next-Generation Back Office, the #2 cause of customer dissatisfaction is errors and delays in the back office.


Buying an off-the-shelf on-premises solution still doesn’t guarantee complete control — updates and changes will be entirely at the vendor’s discretion. This can have unforeseen consequences if features you rely on are deprecated. Your internal IT team will not need to possess the design, analytics, and development talent needed for a custom solution.

Sites created by front end developers won’t interact with information stored on a database in order to be functional. The content will be “fixed,” meaning that large pieces of new data will not be constantly uploaded. Small business owners and restaurants usually have great examples of static sites. With a modern back office, finance teams achieve return on investment by accelerating time-to-market for new products and services, adopting more profitable and compelling pricing models, and streamlining O2C.

Centralize revenue streams in a single revenue recognition and forecasting solution. Get compliant with the new ASC 606 and IFRS 15 standards, automate calculations, and reduce period-end close for a complete picture of your revenue. Yoshitaka Shiotsu is a project engineer turned technical copywriter and SEO consultant who regularly contributes to the Upwork Resource Center. He specializes in helping tech companies, startups, and entrepreneurs set themselves up as voices of authority within their target industries. Now that you know what back-end development involves, let’s distill these concepts into a list of skills a back-end developer should possess. Back-end development can be much more varied than front-end development, which is largely driven by JavaScript, HTML, CSS, and various front-end frameworks using these languages.

How Do Management Styles And Objectives Differ In A Modern Back Office?

Teams focus on just their part of the process, vs. ensuring the end deliverable to the customer meets or exceeds expectations. Be sure to assess the level of productivity your employees can average with better systems to aid with tasks that can be automated. A small improvement from the clothesline is the use of Excel spreadsheets or Access databases to capture and track work. However, managers then become little more than a reporting analyst, spending all their time updating their spreadsheets vs. managing and developing their team members.

We’re trailblazing barrier-free automation technology that liberates everyone to achieve their work—and life—potential. Start automating instantly with FREE access to full-featured automation on the web with Cloud Community Edition. The stock market consists of exchanges or OTC markets in which shares and other financial securities of publicly held companies are issued and traded. Outsourcing is a practice used by different companies to reduce costs by transferring portions of work to outside suppliers rather than completing it internally. This material has been prepared for general informational purposes only and is not intended to be relied upon as accounting, tax, or other professional advice.

Who Is Back Office Software For?

Unlike off-the-shelf software, where support usually comes standard with the software license or service agreement, custom-made software is not supported by default. The most efficient back office applications help to reduce bottlenecks in service as the data they use is shared and available easily between the back office applications. Many organizations have an evolving computer system and networks and have some have excessive administration due to the non-interoperability of its back office applications.

Comindware Tracker got a score of 9.2 out of 10 from and over 70 verified reviews from users. It should have a convenient and easy-to use interface, which works in the user’s familiar environment – in their browser, on their iPhone, in their Microsoft Outlook. There is no universal answer to the question of whether custom or off-the-shelf software is better. The answer in any given case depends on your circumstances, requirements, and plans for the future.

back office development

In practical terms, it means that a server is only needed to serve the raw web application, and the browser will be in charge of rendering this application in its final form, HTML. It also means that some of the logic involved in creating the web page, especially the one in charge of dealing with how things are presented to the user on the screen are handled on the client-side.

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In this guide we present what we hope is a good start for SMBs investigating the best back office software. According to PayScale, the national average Rapid application development starting salary for back end developers is about $70k. The salary ranges from about $38k-$117k based on experience, location, and industry.

back office development

The frameworks, languages and programming APIs in these stacks are used to render server-side sites and web applications and to create services that other applications can consume. Back office roles are important because they are essentially the backbone of a company. When back-office operations run smoothly, it sets the company up for success. Back office roles are also important because they ensure that all company data and information is secure and maintained.


Client facing refers to the point of direct contact and interaction between a business and its customers. Many business school students from non-target colleges and universities see Back Office work as a way to gain experience within a firm and potentially network up into the Front Office roles. The back office is the portion of a company made up of administration and support back office business personnel, who are not client-facing. GrowthForce accounting services provided through an alliance with SK CPA, PLLC. An advantage of outsourcing is that it provides an immediate separation of accounting duties that provides peace of mind to a busy, business owner. Fraud happens in all businesses and no accounting system should ever run on employee trust alone.

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Share project-related information and status updates, capture time and expenses in one place, and keep everyone in the loop. Transform business processes by applying cloud-native RPA for instant automation and flexible scale.

Maintenance Systems

PhaseAlpha will integrate data from your business systems to provide fast access to real-time information in the form of dashboards or reporting systems. Decades of enterprise nonprofit experience in web applications and technology integration will lead your organization towards better solutions to solve your most complex problems. Now, let’s take a look at some specific backend development languages and what they’re used for. Backend developers typically earn higher salaries than front-end developers, as backend languages tend to be more technical. The average salary for a backend developer is $101,619/yr, while front-end developers earn $76,929/yr. They write code that focuses on the functionality and logic powering the application they’re working on, and the technology they work on is never directly seen by users. A lot of functions done by the clients are executed with the help of technology mainly for the whole BFSI sector.

  • In other words, a back-end developer functions as a modular piece in the larger organization plan of a back-end engineer.
  • Cloud-based back-office software provides the functionality necessary to manage numerous back-office functions from a single web-based interface.
  • Back-end developers should stay aware of upcoming languages and frameworks, as the industry moves quickly.
  • So, without further ado, we present what we hope is a good start for SMBs investigating their best back office software options.
  • An emerging trend among many growing businesses today is to outsource back office functions to focus greater attention on developing the core business.

In their job, front-end developers most use HTML, CSS, and JavaScript and its various frameworks and libraries. Depending on your requirements, any one of these tools will help you kickstart low-code app development. However, each back-end platform described in this list has its advantages and limitations. You can either choose shared if you are looking for a cost-effective solution or dedicated to scaling and large applications. It has an in-built web page builder interface and is free to connect to any other low-code or no-code tool.

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